How to fix your cartridge incompatibility issues:
Like we always say - remain calm! When you purchase a compatible toner cartridge with Quest 4 Toner, you are guaranteed success and we will certainly help you when it goes awry. Our high-quality cartridges will no doubt work - it might just take some troubleshooting to get it successfully operational.
Here are a few steps to try to alleviate the issue:
If that didn't work, you can try the following:
In the back of the toner cartridge there's a flat piece of metal or copper - this piece of metal can often times get dirty and would require a cleaning.
You should power down and unplug the printer. Carefully remove the cartridge and place it in a safe place. Inspect the cartridge and the inside of the printer for any metal contacts. You should also check the inside of the printer for the connection point.
Softly, with a dry cloth, wipe the contacts on the cartridge and printer in order to remove any dirt or residue that has built up over the years. Replace the cartridge, power back on and try again to print.
If you are still having issues - there are still more steps to follow:
1.Make sure you ordered the correct cartridge. You may have inadvertently ordered the wrong ink or toner cartridge. Ensure your printer model is listed under our Compatible Printer List provided on every product page on our website.
2.Ensure all the protective covers and strips were removed prior to installing the cartridge.